Let me start by saying that I was so surprised and impressed with the wedding set my now husband had purchased from Bellagio. Well I wore it for a week when the main diamond fell out of the setting on the engagement ring, I was devistated and could not believe I was looking at the ring and the stone was gone. I went back to the store and they asked if I had a warranty, well no...no one asked him if he wanted one (strike one). Then they told us that silver is very soft and so "I must have caught the clasp on something and that was what made the stone fall out", so I had to pay to get a new stone put in and the setting fixed. Well 2 days after I picked it up and wore it again (that is the reason we get jewerly is to wear it) there were strand of threads on the clasps again, so I went back and showed the ladies that were working there it. They said once again "silver is very soft and things like this happen" to which I replied "if the jeweller knows that silver is soft would he not come up with a better setting" to which I received no reply, they took it again to fix. I am going to pick it up tonight and right there in the store I will run the ring against my sweater and if it gets caught they will see it for themselves. Now don't get me wrong, I truly love the set but it is a shame that I got married on August 14th and have only wore the set for a max of 3 weeks. If there is a problem again when I pick it up, I will not throw a fit but they really don't want me to do what is legally my responsiblity and go to the BBB because they are misrepresenting themselves by selling cheap made jewelery at high prices. I will also do a lot of telling family, friends, neighbours and even facebook about this bad business. I know way too many people in the newspaper business and TV as well as a lot of publishing companies (part of my job), I might even have flyers printed about that store being bad business and stand out front of the store handing them out to all that walk by. I would even tell anyone walking into the store how bad a business it is. I don't want to take this route but to fork out for the initial purchase and then another couple of hundred to fix something that should never have happen. We choose silver because it is the metal I like most and have LOTS of silver rings and they are far from being "soft". What they should have done was appoligize and fix the ring properly and much better than the condition it was sold in. If I am satified I will not write a review but if I am not, I will be here tomorrow to let everyone and anyone know.